Refund policy
Shipping Policy
Shipping
Thank you for shopping with Sage & Sky Jewelry.
We proudly ship throughout the United States.
Processing Time
Orders are typically processed within 1–2 business days after payment has been received.
During holidays or periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: Available at checkout (where applicable)
Delivery estimates begin after your order has been processed.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking information.
Tracking updates may take up to 24 hours to appear after shipment.
Shipping Address
Please ensure your shipping address is correct before placing your order.
We cannot guarantee changes after an order has been submitted.
Lost or Delayed Packages
If your package appears delayed or lost, please contact us at:
We'll work with the shipping carrier to help resolve the issue as quickly as possible.
International Shipping
At this time, Sage & Sky Jewelry ships only within the United States.
Returns & Refunds Policy
30-Day Returns
We want you to love your purchase.
If you are not completely satisfied, you may request a return within 30 days of receiving your order.
To qualify for a return, your item must be:
- Unworn and unused
- In its original condition
- Returned with all original packaging
- Accompanied by proof of purchase
Starting a Return
To begin a return, please contact:
Include:
- Your order number
- Reason for the return
- Photos if the item arrived damaged or incorrect
Once approved, we'll provide return instructions and the return shipping address.
Returns sent without authorization cannot be accepted.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your order arrives damaged, defective, or you receive the wrong item, notify us within 48 hours of delivery so we can make it right.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- A defective product
- A damaged item
- An incorrect item shipped by Sage & Sky Jewelry
We recommend using a trackable shipping service for all returns.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made jewelry
- Final sale or clearance items
- Gift cards
- Items showing signs of wear, damage, or alteration after delivery
Refunds
After we receive and inspect your return, we'll notify you of the approval status.
Approved refunds are issued to your original payment method within 5–10 business days.
Depending on your financial institution, additional processing time may apply.
Exchanges
We do not offer direct exchanges.
If you'd like a different item, simply return your original purchase (if eligible) and place a new order.
European Union Customers
If your order is shipped to the European Union, you may cancel or return your purchase within 14 days of delivery in accordance with applicable consumer protection laws.
Items must be returned unused, unworn, and in their original packaging with proof of purchase.